Corporate Internet Banking FAQ

1. How can I Register in Corporate Internet Banking (CIB)?

To register for Corporate Internet Banking (CIB), the customer needs to fill the duly signed CIB Registration Form. The registration form is available on our bank's website (www.dhanbank.com).

3. What are the features available in CIB?

Accounts
1. Dateline
2. Accounts Summary
3. Accounts Statements
4. Account Details
5. Requests
  - Cheque Book Request
  - Stop Cheque Request
  - Cheque Status
  - Statement Request
  - Term Deposit Redemption
  - New Deposit Request
  - Positive Pay Request
  - Request Status
Payments
1. Dateline
2. Own Accounts
3. Transfers
4. File Upload (Bulk and Salary)
5. Payment Reports
6. Bill Payment
7. Recharge
Loans
1. Summary
2. Statements
3. Details
4. Repayment Schedule

4. How can I view Account Statements in Corporate Internet Banking?

Available Under Accounts Module > Accounts Statements.

5. Can I download Account Statement through Corporate Internet Banking?

Yes, you can download Account Statement in PDF and Excel Format from Accounts Statement Menu under the tab Accounts Module.

6. Can the account statement be sent through email?

Yes, account statements can be sent to the email id registered with the Bank.

7. Is there any way to view or download Last 10 Transactions through Internet Banking?

Yes, Under Accounts Module > Accounts Statements > Mini Statement.
Download of mini statement to be made as PDF or Excel sent to the email id registered with the Bank

8. Is there any charge for downloading statement of accounts.in Corporate Internet Banking?

Customers are not charged for download of statement of accounts.

9. How can I view account details in CIB?

Under Accounts Module > Account Details > Select Account Number

10. Can I open Fixed Deposit through CIB?

Yes, Accounts Module > Requests ->New Deposit Request > Select Deposit type as Cumulative or Non-Cumulative
* Cumulative means interest will payout only at the time of maturity
* Non-Cumulative means interest will payout on the basis of selected interest frequency.

11. What is the minimum and Maximum amount for Fixed Deposit?

Minimum Amount (INR): 1,000
Maximum Amount (INR): 1,00,00,000

12. What is the Minimum period for a Fixed Deposit?

Minimum Term for Cumulative Deposit: 6 Months
Minimum Term for Non - Cumulative Deposit: 1 Months

13. Can I open Recurring Deposit through CIB?

Yes, Accounts Module >Requests >New Deposit Request >Select Deposit type as Recurring

14. What is the minimum and Maximum amount for Recurring Deposit?

Minimum Amount (INR): 100
Maximum Amount (INR): 1,00,00,000

15. What is the Minimum period for a Recurring Deposit?

Minimum Term :3 Months

16. How can I download RD Statement?

Under Accounts Module -> Accounts Statements -> Select RD number

17. Can I withdraw Term/Recurring Deposit before Maturity?

Yes, Under Accounts Module > Requests > Term Deposit Redemption

18. How Can I request Cheque Book through Corporate Internet Banking?

Under Accounts Module > Requests > Cheque Book Request

Select Group Id and account number
No. of Cheque Book, No. of leaves and the Delivery Mode
Confirm the details and Submit

19. How Can I request Stop Cheque Request through Corporate Internet Banking?

Under Accounts Module > Requests > Cheque Book Request

Select Group Name
Account Number
No of cheques to cancel
Then Confirm and Submit

20. How can I request Positive Pay?

Under Accounts Module > Requests > Positive Pay Request

Select Group Name and Account Number
Enter Cheque Number, Payee Name, Cheque Date and Amount.
Confirm and Submit

21. How can I check Cheque Status?

Under Accounts Module > Requests > Cheque Status

Select Company Name and Account Number
Select No. of Cheques
Enter Cheque Number
Confirm and Submit

22. Can I request Account Statement for a specific period in CIB?

Yes, Under Accounts Module > Requests > Statement Request

Select Company Name
Select Account Number for which Statement is required
Select Statement Period From and To
Select Delivery Mode
Confirm and Submit

23. How can I add a Within Beneficiary Account in CIB?

Under Payments Module > Transfers > Beneficiary Maintenance

Click Create New Beneficiary
Enter Beneficiary Name, Email ID, Contact No, Address of Beneficiary
Then click Add Account
Select Payment Type as Transfer Within Bank
Enter Nick Name, Beneficiary Account Number, Transaction Limit and Daily Limit
Click Save Changes
Enter Beneficiary Limits
Enter Beneficiary Settings
Click Save

24. How can I add an Other Bank Account in CIB?

Under Payments Module > Transfers > Beneficiary Maintenance

Click Create New Beneficiary
Enter Beneficiary Name, Email ID, Contact No, Address of Beneficiary
Then click Add Account
Select Payment Type as Transfer to Other Banks
Enter Nick Name, Beneficiary Account Number, Transaction Limit and Daily Limit
Click Save Changes
Enter Beneficiary Limits
Enter Beneficiary Settings
Click Save

25. Can I add 2 or more accounts under one Beneficiary?

Yes, can add any number of accounts as beneficiary irrespective of the account within the bank or of another bank .

26. Can I transfer fund between my own accounts?

Yes, UnderPayments Module > Own Accounts

Select From Company
Select From Account
Select To Company
Select To Account
Enter Amount
Enter Transfer Date
Confirm and Submit

27. How I transfer fund to Dhanlaxmi Bank Beneficiary Account?

Under Payments Module > Transfers

Select From Company
Select To Beneficiary
Select From Account
Select To Account
Enter Amount
Select Nick Name
Select Payment Mode as Third Party Fund Transfer (TPT)
Enter Transfer Date
Confirm and Submit

28. How Can I transfer Fund to Other Bank Beneficiary Account?

Under Payments Module > Transfers

Select From Company
Select To Beneficiary
Select From Account
Enter Amount
Select Nick Name
Select Payment Mode as NEFT/RTGS/IMPS
Enter Transfer Date
Confirm and Submit

29. Can I set Standing Instruction in Corporate Internet Banking?

Yes, subject to the date of selection. The customer can opt for the same either in Pay Later or Repeat.

Under Pay Later, customer can initiate the request for debit transaction, for a specified amount, however on a later date as per customer’s request.
Under Repeat, customer can choose the number of transfers needed, frequency of transactions (Daily/ Fortnightly/ Half Yearly/ Quarterly/ Monthly) and customise the date of debit.

30. How can I Transfer Bulk Payments?

Under Payments Module > File Upload > File Upload

31. Is there any file format for Bulk Payments?

Yes, you can download the sample file from file upload screen
File name format is BULK_DDMMYY_ABC101
*DDMMYY should be Transaction Date

32. Can I view the failed transactions of Bulk Payment?

Yes, download the error file from file upload page

33. In case of bulk payments, if there is a failure in one transaction, will the entire file of payments be successfully initiated or failed?

Even if there is an error in a single transaction detail, this shall not affect the other entries of bulk payments.

34. Can I transfer Other Bank and within bank accounts in Bulk Payment?

Yes, can include RTGS, NEFT, and Third-Party Transfer in Bulk Payments by selecting file type as Bulk Payment.

35. Where I can view Payments Status?

Under Payments Module > Payment Reports

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